Refund Policy
DTX (“we,” “our,” or “us”) is committed to maintaining transparency regarding course fees and payment terms. By enrolling in any DTX course or service, you acknowledge and agree to the following Refund Policy.
1. General Policy
All course fees paid to DTX are final and non-refundable. This applies to:
- Full course payments.
- Advance or partial payments.
- Installment payments.
- Membership fees.
- Any other fees paid for DTX products or services.
2. Digital Products & Educational Services
DTX provides digital educational content, online training, mentorship, webinars, downloadable resources, and community access. Since access to these services may be granted immediately after enrollment, payments are generally not eligible for cancellation or refund.
3. Duplicate or Incorrect Payments
If a payment is made more than once due to a technical error or payment gateway issue, DTX will verify the transaction and refund the duplicate payment to the original payment method, where applicable.
4. Course Transfer
Course enrollment may be transferred to another individual only with prior written approval from DTX management. Transfer requests are subject to verification and eligibility requirements.
5. Cancellation by DTX
If DTX permanently cancels a course or service before it begins and no suitable alternative is offered, DTX may, at its sole discretion, provide a full or partial refund or offer an equivalent replacement service.
6. Chargebacks
Users agree not to initiate unauthorized chargebacks or payment disputes after receiving access to DTX services. If a chargeback is initiated without valid grounds, DTX reserves the right to:
- Suspend or terminate access to all services.
- Recover any outstanding fees or related costs.
- Take legal action where permitted by applicable law.
7. Refund Processing
Where a refund is approved by DTX, it will generally be processed within 7–14 business days, depending on the payment provider or financial institution. Processing times may vary.
8. Changes to This Refund Policy
DTX reserves the right to modify or update this Refund Policy at any time. Any changes become effective immediately upon publication on the website.
9. Contact Us
If you have any questions regarding this Refund Policy or your payment, please contact DTX through the official contact details provided on our website.
